Understanding Chatbots and Their Real-Life Applications
Have you ever heard the term “chatbot” in your use of smart devices? Have you ever thought you were chatting […]
Optimizing Interaction Through Customer Care with Chatbot
Providing customer care for existing customers using chatbots is one of the prominent trends in marketing and customer management today. […]
Using Live Chat to Increase Personal Interaction with Customers
Interacting with customers requires a variety of skills, and each interaction channel has different requirements. For example, with phone communication, […]
Customer Interaction via Live Chat Effectively During End-of-Year Shopping Season
For websites utilizing online customer support solutions (Live Chat), the increased traffic during the year-end period leads to a rise […]
Choosing CRM for small businesses: To do or not to do? What to consider?
Today, CRM is seen as an indispensable tool for businesses to enhance customer relationships and drive business efficiency. Many people […]
Experience in CRM Implementation: How to Get Started?
Implementing CRM applies to businesses. Many businesses, although aware, need to apply software to customer relationship management (CRM) but are […]
Should You Invest in a CRM System at the End of the Year?
The end of the year is a “sensitive” time for businesses to make financial decisions. Understanding the need for a […]
7 Benefits of a CRM System for Customer Care Tasks
CRM is currently the most effective customer care and management solution for every business. For any business, customers are a […]
Live Chat: What Is It? 10 Reasons Live Chat Leads the Customer Support Race
What Is Live Chat? Live Chat, or direct chatting, is a medium that allows businesses to interact with visitors to […]
Marketing Automation: What Is It? How to Optimize It for Your Business?
I. What is Marketing Automation? Marketing Automation involves using software to automate marketing processes such as segmenting customers, integrating customer […]