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Interacting with customers requires a variety of skills, and each interaction channel has different requirements. For example, with phone communication,

For websites utilizing online customer support solutions (Live Chat), the increased traffic during the year-end period leads to a rise

Today, CRM is seen as an indispensable tool for businesses to enhance customer relationships and drive business efficiency. Many people

Implementing CRM applies to businesses. Many businesses, although aware, need to apply software to customer relationship management (CRM) but are

The end of the year is a “sensitive” time for businesses to make financial decisions. Understanding the need for a

CRM is currently the most effective customer care and management solution for every business. For any business, customers are a

What Is Live Chat? Live Chat, or direct chatting, is a medium that allows businesses to interact with visitors to

I. What is Marketing Automation? Marketing Automation involves using software to automate marketing processes such as segmenting customers, integrating customer

With the rapid development of technology and artificial intelligence, marketing is one of the industries that has been positively impacted